Concerns & Compliments (Emverio Mediators)

Frequently Asked Questions

Before you lodge your complaint

Where does my feedback go once it is submitted?

Your feedback goes directly to Emverio Workplace Mediations and is reviewed by an independent Emverio representative who is not on the mediation team. The representative may contact you to obtain further details.

What will happen after I lodge the form?

The independent Emverio Workplace representative will review the feedback to determine what further action is required. It may mean that it is referred to the Principal or the Lead Mediator to investigate the matter, and / or to provide the feedback to the mediator and look at whether other interventions are required. If you have provided us with your details, then we are able to give you a summary of the actions taken. We may publish any comments in our social media. When this occurs we only use generic information non-identifiable information, such as the industry and / or the first name.

What else can I do?

You can raise your feedback with your employer and we can work with the employer to put in any actions to redress the matter. You may also raise your concern with the Mediators RMAB (Registered Mediation Accreditation Body). To find out about the mediators RMAB please contact us and we will be able to provide you with those details.

Is this form safe?

Yes. All data collected through this platform is securely stored within Australia. The platform follows the Australian Privacy Principles and ACSC Cyber Security principles among others. More information on its' security and privacy can be found here: https://snapforms.com.au/security/

Feedback Submission Form (Workplace)

Lodging your feedback

Your Details or Anonymous

Would you like your identity to remain anonymous? *

YesNo

Please note, that if you choose to be anonymous (tick yes) your identity may be discoverable by the nature of your complaint to us. If you choose to be anonymous, we won't be able to communicate with you about the progress of your complaint (because we won't be able to confirm who you are / who lodged the complaint).

I understand that I will not get progress updates *

I will not provide any information that may reveal my identity and I understand that by the nature of the complaint my identity may be discovered. *

First Name

Last Name

Email address

Phone Number

Feedback Submission Form (Workplace)

Workplace details

Workplace Details

Name of your Workplace (Entity) *

Location (State) of Workplace *(i.e QLD, VIC)

What country is the workplace in? *

AustraliaNew ZealandIndiaOther

Postcode(of workplace you are complaining about)

Please specify

Please specify if other is chosen

Feedback Submission Form (Workplace)

Complaint Details

Details

What is the name of your Mediator (that you are providing feedback on)? *

When was your mediation or intervention? *

Is your feedback positive or negative? *

Please briefly describe your feedback

Did you raise it with the mediator at the time?

Please provide any further details that you think is importantTry to follow these questions when reporting behaviours; What happened (include as much detail as possible)? Who was there (was there anyone else who saw it)? Where did it happen (in-person / online)? When (date and time) did it happen?

Or, alternatively upload a document

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Are there any other details that you haven't already provided that you would like to?

Or upload further details here

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Feedback Submission Form (Workplace)

Almost there!

Please specify (if you chose other)

Please provide further detailsPlease provide details about who you have already raised this with and their response.

What would resolve this for you?

Actions

Response

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